If you need to contact us call

01422 524 006

Inspection the machines critical functions along as carrying out preventative procedures.
Dedicated engineers, trainers and support staff are here to deliver support when you need it.
A 2,500,000 shots guarantee and a working life of 5 million shots give you the ability to maximise profit.
If you have a breakdown an engineer will be with you within 3 working days and repair onsite.

infinity Hair Removal Training

Certified Training Programme, Designed For Therapists

High Profile Technologies have been delivering professional hair removal training programmes with RGN's for over 9 years.

The training programme typically covers:

Understanding skin types, consultation, pre and post treatment care, patch test procedure, treatment protocol, contra-actions and indications, treatment principles, diode hair removal & practical.

We understand that a days training covering so much is a lot to take in, this is why we can offer 'refresher training'.

Sometimes refresher training is not needed, you may just have questions, for this we offer full telephone support.

What You Get From infinity

infinity Diode Package
With every infinity diode machine, you receive consumables, accessories, delivery & setup.
Your training programme runs for 1 full day for up to 4 delegates, with ongoing support.
We give you promotional materials and more importantly marketing support for experts.
From technical, training and marketing support, we are here to support you to be successful.
Contact Us
Contact Us
01422 524 006
infinity Hair Removal

Professional Aesthetic Marketing

Good marketing materials are initially what will pull your customers in your new customers.

We understand the importance of having and using good promotional materials and the power of social media, we are trying to educate our customers on how to best use these platforms to their profit.

This is why we give you pull up banner, A1 posters, flyers, website information, social media content, images and ongoing support from industry marketing specialists.

laser hair removal brought into the modern era by using leds

Customer Care & Complaints

Dealing with your complaint

Our aim here at High Profile Technologies is to always provide a high-quality service for all our customers but we recognise that things, unfortunately, do go wrong occasionally.

We take all complaints we receive seriously and aim to resolve all our customers’ problems promptly (within the terms of current regulations and product availability).

We recommend that the sooner you bring any concerns to our attention the sooner we can resolve it.

High Profile Technologies will always endeavour to comply fully with the terms and conditions of our contractual agreement as we appreciate and value all our customers.

On receipt of your complaint (whether received by telephone, letter, email or fax) the matters raised will be investigated by one of our Customer Service Team and allocated to the most appropriate department to address the issues. 

Our Customer Service Team is available to take your enquiries:

We feel that keeping our customers informed is vital and have in place an internal database where we log all complaints and are able to monitor progress.

Monday to Friday 09:30 to 17:30 hrs

Friday 09:30 to 16:00 hrs

Customer Service Team Number: 01422 524 006



The action we will take:

  • We will acknowledge your complaint promptly following receipt, enclosing a copy of these procedures.


  • If you make an oral complaint, our written acknowledgement will set out our understanding of your complaint.


  • If we have reasonable grounds to be satisfied that another firm may be solely or jointly responsible for the allegation(s) made, we will promptly forward the complaint or the relevant part of it to that firm. We will write to you to confirm our actions and provide contact details of the firm concerned.


  • If your complaint cannot be resolved by the close of the next business day, following its receipt, we will ensure that you are regularly kept informed of our progress with regards to the investigation into your complaint.


  • We will endeavour to send you our Final Decision Letter; addressing your concerns and providing you with our decision within 8 weeks or keep you informed of the progress of your complaint if not resolved before then.


  • Where we are unable to provide you with our Final Decision Letter, we will send you confirmation of this in writing along with an explanation as to why we have been unable to complete our investigations within this time scale.  We will confirm when you can next expect contact from us.


  • Where we are still unable to complete our investigations within 8 weeks of your complaint, we will send confirmation of this in writing along with an explanation as to why we have been unable to complete our investigations within this time scale.  We will confirm when you can next expect contact from us.  


  • At this stage, you will be entitled to refer your complaint to the Financial Ombudsman Service who can be contacted at: 

We will provide you with a copy of the Financial Ombudsman Service leaflet; ‘your complaint and the ombudsman’.



Financial Ombudsman Service

Exchange Tower


E14 9SR


This email address is being protected from spambots. You need JavaScript enabled to view it.

0800 023 4567

0300 123 9123


  • We will continue to investigate the complaint until we are in a position to send you our Final Decision Letter. 


  • If your complaint is upheld, we will provide you with fair compensation for any acts or omissions for which we are responsible. 


  • Once you have received our Final Decision Letter, if you are unhappy with our handling of your complaint; you can refer the matter to the Financial Ombudsman Service at the address provided above. You must refer the matter to the Financial Ombudsman Service within 6 months of the date of our Final Decision Letter.  




Contact Details

High Profile Technologies Limited
Customer Service Team
22 Ripponden Business Park
Oldham Road

Telephone: 01422 524 006
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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